Terms of Service

These Terms of Service govern your use of the Bombay Dry Cleaners booking experience and every garment handed to us through it. Please read them carefully; they set expectations for both of us before your first pickup.

Acceptance of Terms

By booking a pickup, dropping off garments at a branch, or using any part of this site, you agree to be bound by these terms. If you are booking on behalf of someone else — a family member or a household account — you confirm that you have their permission to do so and accept these terms in their name as well.

Service Description

Bombay Dry Cleaners provides dry cleaning, laundering, pressing, and allied garment care within our published Erode service areas. Prices shown in the estimator and at checkout reflect our current catalogue and may be revised for garments requiring specialised treatment once our team inspects the item. In every such case we call you first for approval before proceeding.

Pickup and Delivery Windows

When you schedule a pickup we quote a two-hour window; our route planners aim to arrive inside that band and text an update if traffic shifts them. Delivery windows work the same way, with turnaround typically 48–72 hours from pickup depending on the treatment. If nobody is available at the scheduled slot, a re-visit fee may apply.

Care Standards and Damages

Every garment is inspected on intake and again before delivery. If you believe an item was damaged or lost in our care, you must file a claim within 24 hours of delivery — retain the ticket tag and, where possible, the original invoice. Compensation is calculated on depreciated garment value using standard industry tables; we do not insure items of extraordinary value unless declared and countersigned at intake.

Payment and Invoicing

Charges are shown as a subtotal, delivery fee, and total on your order summary and locked in when the order enters the Picked Up state. Payment may be settled digitally at booking or in cash to the delivery agent. Late payment on invoiced business accounts may attract a courteous reminder followed by a small carrying charge; we would rather chase the garment than the bill.

Item Retention

Cleaned garments are held at the branch pending delivery or collection. Items unclaimed after 30 days from the ready date may be disposed of at our discretion, so please respond to our delivery messages promptly. We keep records of every disposal and are happy to share the log if you ever need it.

Customer Responsibilities

Empty pockets before handing garments over; we cannot be held responsible for money, jewellery, keys, or documents left inside. Flag any pre-existing stains, tears, or embellishments at intake so our craftspeople can plan the right treatment. Providing accurate contact details keeps our route agents from knocking on the wrong door.

Changes to These Terms

We may revise these terms as our services evolve. Meaningful changes are flagged on this page and, where relevant, in your account. Effective 2026-07-11.

Questions? Head back to the home page and reach us through the Contact section.